- The kinds of Personal Information we collect from users of our Site
- How we use your Personal Information
- Disclosure of your Personal Information
- How you can access and update your Personal Information
- How we protect your Personal Information
Information We Collect
Our Site is intended to make it easy for you to schedule appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”). When you schedule a pickup online through our Site we need to know certain information about you so that our truck drivers can fulfill your pickup request. For example, we ask you for the following Personal Information: E-mail Address; Telephone Number; Last Name; and Pickup Address.
How We Use Your Personal Information
We use your Personal Information primarily for fulfilling your pickup request. For example, the Pickup Address you supply us with is the address that our truck driver will stop by to pick up the items you wish to donate. Also, before our driver stops by your Pickup Address your Telephone Number is used to confirm your pickup appointment. Your Personal Information may also be used to communicate with you about subsequent donations and pickup requests in the future. For example, VVA and/or SAP may contact you to inquire about your interest in making additional donations. Also, your Personal Information, including your E-mail Address and Telephone Number, are used to authenticate your identity should you need to modify or cancel a pickup request you have made with our Site.
Disclosure of Your Personal Information
We do not sell, rent, lease or disclose your Personal Information to unaffiliated entities, except in the limited circumstances listed below. When you provide Personal Information to SAP through our website we share your information with our non-profit partner Vietnam Veterans of America. We also have the right to share your Personal Information with contractors who provide services on our behalf. These third party contractors are the specialists who make our service function. For example, these specialists offer services such as Site design, development, hosting, and other operations which make our Site work. Other third party contract service providers may help us (and the VVA) communicate with you through electronic mail, direct mail, or telephone communication. We always request that our contract service providers also protect your privacy and not disclose your Personal Information to third party marketers that are not associated with us or the VVA. Additionally, such providers are not to use your Personal Information for their own marketing or promotional purposes. We will make your Personal Information available to non-affiliated third parties only in the following limited circumstances:
- When we are compelled to do so by a governmental agency, court or other entity (e.g., to respond to subpoenas, court orders or legal process);
- If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations; or
- In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture or other business combination involving us, or our related companies.
Accessing and Updating Your Personal Information
Your E-mail Address and Telephone Number are used to authenticate your pickup request. Using this Personal Information you may log in to our Site and modify your account with us. This includes updating your Personal Information and modifying or canceling a pickup request.
How We Protect Your Personal Information
We know it takes confidence and trust to share Personal Information online. We endeavor to keep your confidence and maintain your trust by protecting your Personal Information. To that end, we maintain reasonable standards of security and confidentiality. However, despite our efforts, as with most Internet sites, it is possible that third parties may unlawfully intercept or access transmissions of private communications. Whenever you provide Personal Information online, you accept this risk, including when you share your Personal Information with us. Notwithstanding these inherent risks, we make a concerted good faith effort to ensure that your Personal Information is protected by maintaining the reasonable standards of security and confidentiality mentioned above. We request that our contract service providers follow the same policy.
Using Our Site
Subject to the terms and conditions of this Agreement, SAP hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of scheduling appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”). You may not make any other use of our site, including commercial uses, or use of our site on behalf of any third party, except as explicitly permitted by SAP in advance. Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by SAP in writing. SAP reserves the right to refuse service, cancel pickup appointment requests, and/or terminate user accounts at its discretion, including, without limitation, if SAP believes that your conduct violates applicable law or is harmful to the best interests of SAP. Your E-mail address and telephone number are used to authenticate your identity should you need to schedule a new pickup request or modify or cancel an existing pickup request you have made with our Site. By using our service you agree that this method and form of authentication is acceptable to you. You will be solely responsible for all access to and use of this Site by anyone using your identification whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through unauthorized access or use.
Minimum Age Requirement
You must be at least 18 years old to use our site. By using our Site you represent that you are at least 18 years old.
Links to Third Party Sites
Our Site may contain links to other sites that are not owned or operated by us (“Third Party Sites”). You agree that SAP is not responsible for these Third Party Sites, inclusive of problems related to their operation or content.
All text, graphics, photographs, icons, buttons, audio, video, and software (collectively “Content”) belongs to SAP or its content partners. In addition to protection of each copyrighted work comprising our Content, the collection and arrangement of all such Content contained on our Site is protected as a compilation under the United States and international copyright laws. Except as provided in the license above, you may not use our Content without our express written permission. The text marks “SCHEDULEAPICKUP” and “SCHEDULEAPICKUP.COM” (and related design marks) are trademarks (or service marks) of SAP (“SAP Trademarks”). All other marks used on our Site are trademarks of their respective owners. Subject to applicable law, you may not use the SAP Trademarks without SAP’s express written permission. You may not use the SAP Trademarks in connection with any product or service, or in any other way, which is likely to create confusion or disparages or dilutes SAP’s trademark rights.
Disclaimer and Limitation of Liability
This Site and the services provided in connection with it are provided on an “AS IS” basis. SAP makes no representations or warranties of any kind, express or implied, as to the operation of our Site or the services provided in connection with our Site. To the fullest extent permitted by law, SAP disclaims all warranties either express or implied. SAP does not warrant that our Site will be error free. From time to time pickup requests scheduled through our Site are not fulfilled. SAP shall in no way be liable to you for canceled, terminated, or otherwise unfulfilled pickup requests. To the fullest extent permitted by law, SAP disclaims liability for any damages of any kind arising from your use of our Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. Identifying Items You Intend to Donate When you schedule an appointment for in-person pickup of items you want to donate to the VVA it is your responsibility to identify the items you wish to donate using reasonably sufficient means. At a minimum, you should affix a label to all items you intend to donate to the VVA. This label should include the words “VVA” and the label should be clearly visible to a casual observer when viewed at a reasonable distance. Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate (Non-donation Items). Please take special care not to place the items you wish to donate in confusingly close proximity to Non-donation Items that may also be located on your property. Neither SAP nor VVA shall be responsible for Non-donation Items accidentally picked up from your property because of your failure to abide by this section.
Applicable Law and Disputes
This site is created and controlled by a Colorado entity. As such, the laws of the State of Colorado will govern these terms, and conditions, without regard to conflicts of laws. Any dispute relating in any way to your visit or use of our Site shall be submitted to confidential arbitration in Denver, Colorado except that, to the extent you have in any manner violated or threatened to violate its intellectual property rights, SAP may seek injunctive or other appropriate relief in any state or federal court in the state of Colorado, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
June 16, 2009