This is the Privacy Policy for (“SAP,” the “Site,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share the information of individuals who visit our Site.


When using our Site, you may voluntarily provide information about yourself, including your name, postal address, email address, phone number, and any other information you choose to provide.  We collect this information when you make a donation and schedule a pickup of items for the Vietnam Veterans of America (“VVA”), register an account, contact customer service, or interact with us for any other purpose.

We also automatically collect information relating to your interactions with us and our Site, including browser type, IP address, pages visited and other activities on the Site, device type, time and date of visit, and other information we collect through the use of cookies, web beacons, server-side tracking, and similar technologies.  See the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of this information and the choices available to you.


We may use your information for any lawful purpose, including the following:

-To fulfill your pickup request (e.g., our truck driver uses the street address to pick up the donated goods);

-To respond to your inquiries;

-To communicate with you about your interest in making additional donations in the future to VVA or other entities with which we provide services to and otherwise to send marketing materials that may be of interest to you;

-To operate and improve our services; to operate, personalize, and improve the Site, including for advertising and analytics purposes;

-To prevent and detect fraud;

-To comply with the law and maintain the security of the Site; or

-With donor consent, or as otherwise disclosed at the time information is collected.



We may share the information we collect with other parties, including the following:

-With VVA and other charities to which we provide services;

-With third-party service providers or vendors who process data on our behalf to help our business operations, such as email service providers;

-With third parties for our own marketing purposes;

-When we are compelled to do so by a governmental agency, court, or other entity (e.g., in response to subpoenas, court orders, or legal process);

-If we believe your actions violate any law, regulation, or our Terms of Use Agreement, or if you threaten the rights, property, or safety of the Site, operational service providers, suppliers, other customers or users, or any other party;

-If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests, and/or to comply with our legal and regulatory obligations;

-In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture, or other business combination involving us, or our related companies; or

-With your consent, or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.



We may provide links on the Site to third-party websites or apps, including plug-ins that link to social media sites such as Facebook and YouTube.  These websites and apps are independent from SAP and have their own separate privacy policies.  SAP is not responsible for the privacy practices or content of such third-party websites or apps.  We recommend that you review the third-parties’ privacy polices before you visit these websites or apps to learn about their data practices.

The Site may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties.  If you use these tools to share information or you otherwise interact with these features on the Site, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.  Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features.  We encourage you to carefully read the privacy notices of any accounts you create and use.


We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices.  This type of advertising is known as interest-based advertising.

SAP adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity.] You may visit the DAA Webchoices tool at to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program.  Additionally, to make choices about interest-based advertising on your mobile device you can download the appropriate version of the DAA’s AppChoices tool at If you delete your cookies, reset your identifier, or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA tools on those browsers and devices.  Note that electing to opt out will not stop advertising from appearing in your browser or applications.  It may make the ads you see less relevant to your interests.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes.  We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our Site, visit, and to opt out of Google Analytics, visit


Contact us at if you no longer desire to receive emails from


Your e-mail address and telephone number are used to authenticate your pickup request. Using this information, you may log in to our Site and modify your account with us, including updating your information and modifying or canceling a pickup request.


To prevent unauthorized access, use, or disclosure of information we collect, we have put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the information.


We reserve the right to change our Privacy Policy. If changes are made to our Privacy Policy, we will publish the updated version of our Privacy Policy here. However, please rest assured that if our Privacy Policy changes in the future, we will not use your Personal Information in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.


To contact us by phone: (800) 775-8387

To contact us by mail:

Vietnam Veterans of America
8719 Colesville Rd. Suite #100
Silver Spring, MD 20910

This Privacy Policy was last updated on August 6, 2021.